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Frequently Asked Questions

What is the “Cloud”?

What is Software as a Service (SaaS)?

What if our Internet connection goes down?

For many years, technology professionals drew a cloud to represent the Internet when showing computer network diagrams. The term “cloud” has come to be used as a metaphor for the Internet. In recent years, the Internet has taken on greater significance as a conduit for an enormous amount of computing capability. Using the Internet to gain access to and deploy computing resources is now referred to as “cloud computing”.

The difference between the historical concept of owning software for your business and the SaaS subscription model is easily explained by comparing the in-premises solution to buying a house. With a house the capital investment is high and the maintenance and risk lies entirely with the owner. The SaaS solution is more like renting a hotel room; the business owns nothing, can rent the room as needed, for as long as needed and walk away.

SaaS technology allows greater accessibility to your POS, a smaller in-house IT department, savings in total cost of ownership, a lower up-front investment and the ability to adapt and expand more quickly and efficiently. Software upgrades are automatic with support and maintenance included in the subscription.

Since Teamwork Store Operations is actually installed at the store level, your store continues to operate without the Internet. With local in-store data storage and processing capability, you will never be unable to use Teamwork to operate your store even if the internet goes down. Your local POS and Store Operations Software will continue to work and when the internet comes back on-line it will upload all transactions that have taken place since the internet went down.